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Overview
Tailored for e-commerce platforms, integrating directly with them to streamline customer inquiries and improve service efficiency.
Archie's take
Gorgias is a top pick for e-commerce businesses looking to centralize and automate customer support, especially those on Shopify or similar platforms. Its standout strength is deep, native integration with e-commerce workflows—think order management, refunds, and personalized pre-sales support—right from the helpdesk, which most generic helpdesks can't match. The automation and AI features are robust, but you'll need to invest time in setup and ongoing optimization to get the most value, and it's not ideal for non-ecommerce or highly complex B2B support scenarios. Pricing is competitive for mid-sized and scaling e-commerce brands, but smaller shops with low ticket volume may find it overkill.
Ideal Customer Fit
Company Size
Small
Mid
Enterprise
Best for
- •E-commerce stores on Shopify, Magento, or BigCommerce needing to automate and centralize customer support across multiple channels.
- •Brands with high ticket volume looking to reduce resolution times and boost repeat purchases through personalized, AI-driven support.
- •Support teams aiming to turn customer service into a revenue driver with pre-sales chat and VIP customer prioritization.
Other considerations
Support Complexity
Implementation is straightforward for standard e-commerce setups but requires thoughtful configuration of automations, integrations, and templates to maximize ROI; ongoing optimization is key.
Team Structure
Best suited for dedicated support teams with at least one person focused on helpdesk administration and automation tuning; collaboration with marketing and operations is beneficial for full value.
Volume
Designed for moderate to high ticket volumes; automation and analytics features shine as volume grows, but may be excessive for very small or low-traffic stores.
Company facts
- Founded:
- 2015
- Employees:
- 500+
- HQ Location:
- San Francisco, California, United States
Snapshot
Use Case
Conversational support, onboarding, automation
Best for
SaaS, fintech, PLG, high inbound support
Team Size
5-500 agents
Support Channels
Chat, in-app, email, social
Interface & Demo
Pricing
Price Range
$$$$ (Premium)
Pricing Model
Per-seat + Usage-based
Average Annual Contract
$50K - $250K
Plans
Starter
$10 per seat/month
Starter
•50 billable tickets/month
•3 user seats
•Shopify / Shopify Plus integration
•Email, Live chat, Facebook, Instagram support channels
•Limited active integrations
Basic
$60 per seat/month
Basic
•300 billable tickets/month
•500 user seats
•Shopify / Shopify Plus and BigCommerce integration
•Email, Live chat, Facebook, Instagram, TikTok support channels
•Up to 150 active integrations
Pro
$360 per seat/month
Pro
•2,000 billable tickets/month
•500 user seats
•Shopify / Shopify Plus, BigCommerce, and Magento integration
•Email, Live chat, Facebook, Instagram, TikTok support channels
•Up to 150 active integrations
•Advanced automation features
Add-ons
Add-ons
• Advanced: Comprehensive solution for large businesses
• Enterprise: Customized solution for enterprise-level businesses
Startup Program:90% off Year 1 ($65/month), 50% off Year 2, 25% off Year 3
FAQs
Check if Gorgias is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.