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Overview
Cloud-based CRM solution offering sales automation, marketing tools, and customer support features to manage business relationships effectively.
Archie's take
Zoho CRM is a solid, budget-friendly choice for small to mid-sized businesses looking for a flexible, all-in-one CRM that covers sales, marketing, and support without the enterprise price tag. Its standout features include deep customization, a broad suite of native integrations (especially with other Zoho apps), and a surprisingly robust automation toolkit for the price point. However, while it's scalable, larger enterprises may find its UI less polished and some advanced features less mature compared to Salesforce or HubSpot, and the learning curve can be steep for teams new to CRM systems. Overall, Zoho CRM delivers excellent value for growing companies that want a customizable platform without heavy IT overhead, but those with highly complex sales processes or global enterprise needs should evaluate fit carefully.
Ideal Customer Fit
Company Size
Small
Mid
Enterprise
Best for
- •Growing sales teams needing affordable automation and reporting without enterprise-level complexity.
- •Companies already using other Zoho products and seeking seamless integration across business functions.
- •Organizations with moderate customization needs and limited IT resources looking for a scalable CRM.
Other considerations
Support Complexity
Implementation is straightforward for basic setups but can get complex with heavy customization or advanced automation; onboarding resources are good, but expect some ramp-up time for non-technical users.
Team Structure
Best managed by a sales or operations lead with admin rights; IT involvement is minimal unless deep integrations or custom modules are required.
Volume
Handles moderate to high contact and deal volumes well, but very large, multi-division enterprises with complex hierarchies may hit limitations in reporting and workflow granularity.
Company facts
- Founded:
- 1996
- Employees:
- 25K+
- HQ Location:
- Chennai, Tamil Nadu, India
Snapshot
Use Case
Conversational support, onboarding, automation
Best for
SaaS, fintech, PLG, high inbound support
Team Size
5-500 agents
Support Channels
Chat, in-app, email, social
Pricing
Price Range
$$$$ (Premium)
Pricing Model
Per-seat + Usage-based
Average Annual Contract
$50K - $250K
Plans
Free
Free
Free
•Leads
•Documents
•Mobile apps
Standard
£12 per seat/month
Standard
•Mass email
•Custom fields
•Workflows
•Sales forecasting
•Custom reports
•Canvas
•Office 365 integration
•Google Calendar sync
•Zoho Marketplace
Professional
£18 per seat/month
Professional
•Blueprint
•CPQ
•SalesSignals
•Inventory management
•Webhooks
•Assignment rules
•Validation rules
•Lookup fields
•Google Ads integration
Add-ons
Add-ons
• Enterprise: Everything in Professional plus advanced features
• Ultimate: Everything in Enterprise plus premium features
Startup Program:90% off Year 1 ($65/month), 50% off Year 2, 25% off Year 3
FAQs
Check if Zoho CRM is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.