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The complete cloud-based software solution for todays vacation ownership resort whatever its age, size, location or product sold combined with superb customer support, regular innovative enhancemen...
Merlin Software is a purpose-built, cloud-based platform designed specifically for the vacation ownership and timeshare industry, making it a strong fit for resorts and management companies looking for an all-in-one solution. Its standout advantage is the comprehensive suite of modules—covering everything from sales and marketing to property management and owner services—eliminating the need for multiple disconnected systems. However, Merlin is highly specialized, so it's not suitable for general hospitality or property management outside the timeshare/fractional ownership space, and onboarding can be complex for teams unfamiliar with industry-specific workflows. Pricing is competitive for the value delivered, especially considering the elimination of on-premise IT costs, but smaller resorts may find the breadth of features more than they need.
Check if Merlin Software is a good fit for your needs
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Implementation requires industry-specific knowledge and a dedicated onboarding process, but Merlin provides strong customer support and cloud infrastructure management.
Best suited for organizations with dedicated sales, marketing, accounting, and property management teams; IT support needs are minimal due to the cloud-based nature.
Handles both single-resort and multi-property operations, but is most cost-effective and impactful at scale (multiple properties, high owner/guest volume).
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information