Magento 2 Login as Customer

Archie's take

Magento 2 Login as Customer is a must-have extension for Magento store admins who need to troubleshoot customer issues, provide hands-on support, or test user-specific experiences without the hassle of resetting passwords or requesting customer credentials. Its standout feature is the secure, audit-trailed ability for admins to access customer accounts directly, which is a huge time-saver for support teams and can dramatically improve customer satisfaction. However, it’s important to note that this level of access requires strict internal controls and clear policies to avoid privacy or compliance missteps, especially for stores handling sensitive data. The extension is affordable and lightweight, making it a strong value for small to mid-sized Magento stores, but larger enterprises should ensure it fits within their broader security and compliance frameworks before rolling it out widely.