Find the perfect fit
Use Archways to compare KePSLA Feedback Management with alternatives and find the best software for your needs.
Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.
KePSLA Feedback Management is a niche solution tailored for hotels, resorts, and travel businesses that want to systematically capture and act on guest feedback. Its standout feature is deep customization for hospitality workflows, including multi-channel survey distribution and analytics that are actually relevant to property managers and guest experience teams. While it’s strong on hospitality-specific insights, it’s not a generic survey tool—so if you’re outside travel or hospitality, you’ll find it limiting. Pricing is competitive for mid-sized and growing hospitality brands, but smaller properties may find the setup and ongoing management a bit heavy unless they’re committed to a data-driven guest experience strategy.
Check if KePSLA Feedback Management is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is straightforward for hospitality teams with some technical support, but customizing surveys and integrating with PMS/CRM systems may require vendor assistance or IT involvement.
Best suited for organizations with a dedicated guest experience manager, marketing/operations staff, and some IT support for integrations and analytics.
Designed to handle moderate to high feedback volumes typical of multi-property or high-occupancy hospitality businesses; overkill for single-location or low-traffic properties.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information