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Mitchell Humphrey & Co. has been providing software and support services to private and public sector clients for over 35 years. Founded in 1977, the company initially developed a suite of financia...
FMS by Mitchell Humphrey & Co. is a solid choice for public sector organizations and mid-sized businesses that need robust, configurable solutions for financial management, community development, and regulatory compliance. Its standout strength is deep domain expertise in government workflows—especially permitting, licensing, and revenue management—paired with a long track record of reliable support and customizability. However, the platform can feel dated compared to newer SaaS competitors, and implementation often requires significant upfront planning and IT involvement, which may not suit lean teams or those seeking rapid deployment. Pricing is competitive for the public sector, but smaller organizations may find the total cost of ownership high due to customization and support needs.
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Implementation is moderately complex, often requiring vendor-led onboarding, data migration, and process mapping; ongoing support is strong but relies on a close vendor relationship.
Best suited for organizations with dedicated IT or project management resources, plus business analysts to define requirements and manage change.
Handles moderate to high transaction volumes typical of municipal or mid-sized business operations; scalable for growth but may require additional configuration as needs evolve.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information