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Supporting Comprehensive Continuum of Care Coordination
FidelityEHR is purpose-built for organizations in the social and behavioral health sector that need robust, end-to-end care coordination and data management. Its standout strength is the deep domain expertise baked into the platform, supporting complex workflows like case management, multi-agency collaboration, and compliance with behavioral health reporting standards. However, the system's breadth and configurability mean implementation can be resource-intensive, and it's likely overkill for small practices or organizations without dedicated IT and clinical operations teams. Pricing is positioned for mid-sized to large agencies, where the value comes from workflow automation, reporting, and the ability to handle high volumes of clients and data across the continuum of care.
Check if FidelityEHR is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is complex, often requiring dedicated project management, data migration, and workflow customization; onboarding can take several months, especially for organizations with legacy systems.
Best suited for organizations with clinical, administrative, and IT staff; successful adoption typically involves a project lead, clinical champions, and technical support for ongoing configuration.
Designed to scale for hundreds to thousands of users and clients; ideal for organizations anticipating growth or managing large caseloads, but may be excessive for low-volume providers.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
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