Encompass-CX

Overview

salesEQUITY brings together marketing and client-facing teams by automating the customer feedback process. Our technology identifies trends and establishes benchmarks to help drive VOC and customer...

Archie's take

Encompass-CX is a solid choice for B2B organizations that want to get serious about Voice of Customer (VOC) programs without building everything from scratch. Its standout feature is the ability to automate customer feedback collection and turn that data into actionable insights for both sales and marketing teams, which is a big plus if you're trying to break down silos. However, the platform is best suited for companies with established client bases and enough volume to justify systematic feedback—smaller teams or those with sporadic customer interactions may find it overkill. Pricing is in line with other enterprise VOC tools, so the value is strongest for organizations ready to act on the insights and drive measurable change.

Ideal Customer Fit

Check if Encompass-CX is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Company Size

Small

Mid

Enterprise

Best for

•B2B companies with dedicated account management teams looking to automate and scale their customer feedback process.
•Organizations aiming to benchmark client satisfaction and identify at-risk accounts across multiple touchpoints.
•Sales and marketing teams that need unified, actionable VOC data to inform retention and upsell strategies.

Other considerations

Support Complexity

Implementation is straightforward for teams with CRM experience, but initial setup requires thoughtful survey design and integration planning; ongoing support is minimal once workflows are established.

Team Structure

Best results come when both sales and marketing are involved, with a program owner (often in customer success or marketing ops) to manage feedback cycles and reporting.

Volume

Works best for organizations with a steady stream of client interactions—at least dozens of accounts—so that trend analysis and benchmarking are meaningful.

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

Encompass-CX

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

How does Encompass-CX automate the customer feedback process?

What types of benchmarks and trends can Encompass-CX identify?

Can Encompass-CX integrate with our existing CRM or marketing automation tools?

What is required to implement Encompass-CX in a mid-sized organization?

How does Encompass-CX support multi-team collaboration?

Is Encompass-CX suitable for companies with a small number of clients?

What security and compliance features does Encompass-CX offer?

How scalable is Encompass-CX as our organization grows?

Can Encompass-CX help identify at-risk accounts before they churn?

What recent updates or new features have been added to Encompass-CX?

How customizable are the feedback surveys in Encompass-CX?

Does Encompass-CX support global teams and multiple languages?