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salesEQUITY brings together marketing and client-facing teams by automating the customer feedback process. Our technology identifies trends and establishes benchmarks to help drive VOC and customer...
Encompass-CX is a solid choice for B2B organizations that want to get serious about Voice of Customer (VOC) programs without building everything from scratch. Its standout feature is the ability to automate customer feedback collection and turn that data into actionable insights for both sales and marketing teams, which is a big plus if you're trying to break down silos. However, the platform is best suited for companies with established client bases and enough volume to justify systematic feedback—smaller teams or those with sporadic customer interactions may find it overkill. Pricing is in line with other enterprise VOC tools, so the value is strongest for organizations ready to act on the insights and drive measurable change.
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This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is straightforward for teams with CRM experience, but initial setup requires thoughtful survey design and integration planning; ongoing support is minimal once workflows are established.
Best results come when both sales and marketing are involved, with a program owner (often in customer success or marketing ops) to manage feedback cycles and reporting.
Works best for organizations with a steady stream of client interactions—at least dozens of accounts—so that trend analysis and benchmarking are meaningful.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information