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Overview
Tier44 provides data center management solutions for ServiceNow. By leveraging ServiceNow's configuration, incident and problem management, along with ITOM functionaly like discovery, event managem...
Archie's take
EM/8 by Tier44 is a strong fit for organizations already invested in ServiceNow and looking to extend its capabilities into data center infrastructure management (DCIM). Its standout advantage is the deep native integration with ServiceNow modules—like CMDB, ITOM, and incident management—making it a natural choice for IT teams seeking unified workflows and visibility across both IT and facilities. However, the product is best suited for mid-sized to large enterprises with mature ServiceNow environments; smaller teams or those without ServiceNow expertise will find the implementation and ongoing management complex and potentially cost-prohibitive. The value is clear for organizations with significant data center assets and a need for real-time, cross-domain insight, but the investment only pays off at scale.
Ideal Customer Fit
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This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.