The Social Plus

Overview

Archie's take

The Social Plus is best suited for organizations looking for a hands-on, consultative IT partner to deliver tailored software, hardware, and managed IT services. Its standout strength is the end-to-end, collaborative approach—rather than just selling a product, The Social Plus works closely with clients to strategize, implement, and support solutions that fit unique business needs, which is a big plus for companies lacking deep in-house IT expertise. However, this model means longer onboarding and a heavier reliance on external consultants, so it's not ideal for businesses seeking quick, out-of-the-box solutions or those with highly specialized, in-house IT teams. Pricing is typically value-driven and project-based, making it a strong fit for organizations prioritizing ROI and TCO reduction over lowest upfront cost.

Ideal Customer Fit

Company Size

Check if The Social Plus is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Small

Mid

Enterprise

Best for

•Mid-sized companies needing a strategic IT partner to modernize or overhaul their technology stack.
•Organizations with limited in-house IT resources seeking ongoing support and tailored solutions.
•Businesses aiming to reduce IT costs and risk through managed services and consultative guidance.

Other considerations

Support Complexity

Implementation is consultative and can be complex, often requiring discovery sessions, custom planning, and ongoing support; expect a longer ramp-up compared to plug-and-play SaaS.

Team Structure

Best suited for organizations with a business or operations lead to coordinate with The Social Plus, but not necessarily a full internal IT team; cross-departmental input is often needed for requirements gathering.

Volume

Scales well for mid-sized and larger businesses; smaller companies may find the scope and cost excessive unless they have complex needs or rapid growth plans.

Company facts

Founded:: 2012
Employees:: 7+
HQ Location:: Buffalo Grove, Illinois, United States

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

The Social Plus

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

What types of IT services does The Social Plus provide?

How does The Social Plus approach new client engagements?

Can The Social Plus integrate with existing software and hardware systems?

What makes The Social Plus different from typical IT service providers?

Is The Social Plus suitable for companies with no internal IT staff?

How does The Social Plus help reduce total cost of ownership (TCO)?

What is the typical implementation timeline for a new project?

Does The Social Plus offer ongoing support after project completion?

What security and compliance capabilities does The Social Plus provide?

Can The Social Plus handle multi-location or global deployments?

How customizable are the solutions provided by The Social Plus?

What industries does The Social Plus typically serve?