MST Solutions

Overview

Archie's take

MST Solutions is best suited for mid-market and enterprise organizations looking for a hands-on partner to drive complex CRM and Salesforce implementations. Their standout advantage is deep expertise in Salesforce, including a Center of Excellence model and proven experience with large-scale, multi-phase projects—making them a strong fit for businesses with intricate requirements or legacy system integrations. However, smaller companies may find the engagement model and cost structure more than they need, and the reliance on offshore development can introduce communication and project management challenges if not carefully managed. Overall, MST Solutions delivers strong value for organizations seeking strategic, end-to-end CRM transformation, but it's not the right fit for those looking for quick, out-of-the-box solutions or minimal ongoing support.

Ideal Customer Fit

Company Size

Check if MST Solutions is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Small

Mid

Enterprise

Best for

•Organizations planning a large-scale Salesforce implementation or migration with complex business processes and integration needs.
•Companies seeking a long-term partner for CRM strategy, customization, and ongoing support, especially in regulated or high-compliance industries.
•IT departments looking to establish a Salesforce Center of Excellence or accelerate digital transformation with a proven consulting partner.

Other considerations

Support Complexity

Implementation is high-touch and can be complex, often requiring significant discovery, customization, and ongoing support; expect a multi-phase engagement with dedicated project management.

Team Structure

Best results are achieved with a cross-functional team including IT leadership, business process owners, and a dedicated project manager to coordinate with MST's consultants and offshore teams.

Volume

Designed to handle high data volumes, multiple business units, and evolving requirements; ideal for organizations anticipating growth or needing scalable, enterprise-grade CRM solutions.

Company facts

Employees:: 216+
HQ Location:: Chandler, AZ, United States

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

MST Solutions

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

What makes MST Solutions different from other Salesforce implementation partners?

Can MST Solutions handle integrations with legacy systems or third-party applications?

What is the typical implementation timeline for a mid-sized enterprise project?

How does MST Solutions support ongoing CRM optimization after go-live?

What industries does MST Solutions have the most experience in?

How does the offshore development model impact project delivery?

Can MST Solutions help establish a Salesforce Center of Excellence within our organization?

What security and compliance capabilities does MST Solutions offer?

Is MST Solutions suitable for rapid, out-of-the-box Salesforce deployments?

What level of client involvement is required during implementation?

Does MST Solutions provide user training and change management support?