mSofTek Solutions

Overview

Archie's take

mSofTek Solutions is a strong fit for organizations running Epicor ERP, Kinetic, Prophet 21, or iScala who need deep technical consulting, advanced customizations, or complex integrations that go beyond what standard Epicor partners typically offer. Their expertise in Application Studio, automation (especially with Workato), and legacy-to-modern Epicor upgrades stands out, making them a go-to for businesses facing unique workflow or integration challenges. However, mSofTek is best leveraged by companies with established ERP environments and some internal IT resources, as their services are highly specialized and may be overkill for smaller firms or those just starting with ERP. Pricing is project-based and reflects the premium, hands-on consulting model, so expect higher costs but also a high degree of customization and business impact.

Ideal Customer Fit

Company Size

Check if mSofTek Solutions is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Small

Mid

Enterprise

Best for

•Mid-market manufacturers or distributors running Epicor ERP or Kinetic who need advanced customizations, integrations, or automation.
•Organizations planning a major Epicor upgrade or migration and requiring expert guidance to minimize risk and downtime.
•Companies with legacy Epicor customizations looking to modernize workflows using Application Studio and Workato automation.

Other considerations

Support Complexity

Implementation is highly consultative and can be complex, especially for large-scale integrations or custom development; expect a need for close collaboration and detailed requirements gathering.

Team Structure

Best results are achieved when clients have dedicated IT/ERP managers or technical leads to work alongside mSofTek consultants; business process owners should be involved for requirements and testing.

Volume

Ideal for organizations with significant transaction volumes, multiple integrations, or complex reporting needs; smaller firms may find the scale and cost excessive unless facing very specific challenges.

Company facts

Employees:: 6+
HQ Location:: Navi Mumbai, India

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

mSofTek Solutions

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

What makes mSofTek Solutions different from standard Epicor partners?

Can mSofTek handle upgrades from legacy Epicor systems to Kinetic or cloud versions?

How does mSofTek approach workflow automation within Epicor environments?

What types of integrations can mSofTek implement?

Is mSofTek suitable for companies without in-house IT teams?

What reporting and analytics enhancements can mSofTek provide?

Does mSofTek support Prophet 21 and iScala ERP as well as Epicor?

How does mSofTek ensure security and compliance in integrations?

What is the typical project timeline for a major Epicor customization or integration?

Can mSofTek assist with ongoing ERP maintenance and support?

What recent innovations has mSofTek introduced?

How scalable are mSofTek’s solutions for growing businesses?