Mindfields

Overview

Archie's take

Mindfields is best suited for mid-market and enterprise organizations looking to drive large-scale hyperautomation and AI transformation, especially those with complex, cross-functional processes. Their standout advantage is a deep bench of experienced consultants, proprietary IP-based tools, and a proven track record in automating over 1,000 processes across highly regulated industries like banking and insurance. However, Mindfields is a consulting-led solution rather than a plug-and-play SaaS platform, so expect a high-touch engagement model, longer implementation timelines, and a premium price point—this isn't a fit for small teams or those seeking quick, self-serve automation. The value is strongest for organizations with ambitious automation roadmaps, executive buy-in, and the resources to support a strategic partnership.

Ideal Customer Fit

Company Size

Check if Mindfields is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Small

Mid

Enterprise

Best for

•Enterprises in banking, insurance, or financial services seeking to automate hundreds of processes with strict compliance requirements.
•Organizations with executive sponsorship for digital transformation and the budget for high-touch advisory and implementation services.
•Mid-market companies scaling up automation initiatives who need both strategy and hands-on delivery expertise.

Other considerations

Support Complexity

Implementation is complex and requires close collaboration with Mindfields consultants; expect a multi-phase engagement with discovery, strategy, and execution, plus ongoing support for optimization.

Team Structure

Best results come when clients dedicate cross-functional teams including IT, operations, and business process owners to work alongside Mindfields' consultants; executive sponsorship is critical.

Volume

Designed for organizations with high process volume and complexity; the ROI is clearest when automating at scale (dozens to hundreds of processes), not for ad hoc or low-volume needs.

Company facts

Employees:: 29+
HQ Location:: Sydney, NSW, Australia

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

Mindfields

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

What proprietary tools does Mindfields use in its hyperautomation projects?

How does Mindfields approach integration with legacy systems?

Can Mindfields support end-to-end automation, from strategy to execution?

What industries does Mindfields have the most experience in?

How does Mindfields ensure compliance and security in automation projects?

What is the typical implementation timeline for a Mindfields engagement?

Does Mindfields offer ongoing support and optimization after initial implementation?

How does Mindfields differentiate from other automation consultancies?

Can Mindfields help with AI-driven automation, not just RPA?

What level of client involvement is required during a Mindfields project?

Is Mindfields suitable for organizations just starting with automation?

What recent innovations or updates has Mindfields introduced?