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Guestware Select is a turnkey hotel guest experience management system that leverages cloud hosting and remote deployment to provide the core functionality of Guestware's Full Service Suite, at a f...
Guestware Select is a smart pick for mid-sized hotels and independent properties that want to modernize guest experience management without the heavy lift of a full enterprise deployment. Its standout advantage is the rapid, remote implementation—hotels can get up and running quickly with essential service request tracking, preventive maintenance, and guest feedback tools, all in the cloud. However, it lacks some of the deep customization and advanced integrations found in Guestware’s Full Service Suite, so larger chains or properties with complex, multi-brand needs may find it limiting. Pricing is competitive for the feature set, making it a strong value for properties that want to boost guest satisfaction scores without a big IT footprint.
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This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is straightforward with remote onboarding and cloud hosting, but some training is needed for front desk and maintenance staff to maximize value.
Best suited for properties with dedicated front desk, housekeeping, and maintenance teams; no in-house IT required, but a manager should oversee adoption.
Handles moderate guest volume well; ideal for properties with up to a few hundred rooms—very large resorts or multi-property groups may outgrow its capabilities.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
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