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Overview
A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.
Archie's take
Genesys Cloud Chat Assistant Blueprint is a practical toolkit for contact centers already invested in Genesys Cloud, looking to quickly deploy chat assistant widgets for agents. Its main strength is the ability to accelerate implementation of agent-assist chat features without heavy custom development, making it ideal for organizations that want to enhance agent productivity and customer experience with minimal friction. However, it's not a plug-and-play solution—some technical know-how and Genesys Cloud familiarity are required, and the value is tightly coupled to your existing Genesys Cloud investment. For mid-sized and larger contact centers with dedicated IT or CX teams, the cost-to-value ratio is strong, but smaller teams may find the setup overhead and ongoing maintenance a bit much unless they have clear automation goals.
Ideal Customer Fit
Check if Genesys Cloud Chat Assistant Blueprint is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.