emite

Archie's take

emite is a strong fit for organizations running PureCloud or PureConnect that need robust, real-time analytics and wallboard capabilities out of the box. Its main advantage is the deep, native integration with Genesys platforms, allowing contact centers to quickly visualize and act on operational data without heavy customization or long setup times. However, its value is tightly coupled to the Genesys ecosystem—if you're not using PureCloud or PureConnect, emite won't be relevant, and even within those environments, advanced customizations may require technical expertise. Pricing is competitive for mid-sized and larger contact centers, but smaller teams may find it overkill unless they have complex reporting needs.