Find the perfect fit
Use Archways to compare emite with alternatives and find the best software for your needs.
emite is an advanced real-time and historical OOTB Analytics Dashboard and Wallboard solution specifically designed for PureCloud and PureConnect.
emite is a strong fit for organizations running PureCloud or PureConnect that need robust, real-time analytics and wallboard capabilities out of the box. Its main advantage is the deep, native integration with Genesys platforms, allowing contact centers to quickly visualize and act on operational data without heavy customization or long setup times. However, its value is tightly coupled to the Genesys ecosystem—if you're not using PureCloud or PureConnect, emite won't be relevant, and even within those environments, advanced customizations may require technical expertise. Pricing is competitive for mid-sized and larger contact centers, but smaller teams may find it overkill unless they have complex reporting needs.
Check if emite is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is straightforward for standard use cases, especially within Genesys environments, but advanced customizations or integrations with non-standard data sources may require vendor or partner support.
Best suited for organizations with dedicated contact center operations, a supervisor or analytics lead, and some IT support for initial setup and ongoing maintenance.
Designed to handle high-volume, real-time data typical of mid-sized and large contact centers; smaller teams may not fully leverage its capabilities unless they have complex analytics needs.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information