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EMA, Inc. is a niche consultancy and solutions provider best suited for mid-sized to large water and wastewater utilities looking to modernize operations, optimize business processes, and implement technology-driven change. Their deep industry expertise, especially in automation and organizational transformation, sets them apart from generic IT consultants, making them a strong partner for utilities facing regulatory, operational, or customer service challenges. However, EMA's offerings are highly specialized and may be overkill for small utilities or municipalities with limited budgets or less complex needs. Pricing is typically project-based and reflects the high-touch, consultative nature of their services, so expect a significant investment but also a tailored, high-impact outcome.
Check if EMA, Inc. is a good fit for your needs
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Implementation is complex and typically requires close collaboration with EMA consultants, including on-site assessments, stakeholder workshops, and custom solution design.
Ideal clients have dedicated IT, operations, and project management teams to partner with EMA's consultants and drive organizational change.
Best suited for organizations with significant operational scale—multiple facilities, high transaction volumes, or complex regulatory environments—where process improvements yield substantial ROI.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information