Ellucian CRM Advise

Overview

Ellucian CRM Advise Unites departments with a comprehensive view of student performance and provide tools to effectively engage at every stage of the student's journey.

Archie's take

Ellucian CRM Advise is purpose-built for higher education institutions looking to centralize student engagement and advising, making it a strong fit for colleges and universities with complex student support needs. Its standout feature is the ability to unify data from multiple departments, giving advisors a holistic view of student performance and risk factors, which is a real differentiator compared to generic CRMs. However, implementation can be resource-intensive, requiring buy-in and coordination across academic and administrative teams, and it's best suited for institutions already invested in the Ellucian ecosystem. Pricing reflects its enterprise focus, so smaller schools or those without dedicated IT support may find it overkill for their needs.

Ideal Customer Fit

Check if Ellucian CRM Advise is a good fit for your needs

This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Company Size

Small

Mid

Enterprise

Best for

•Institutions with multiple departments seeking to coordinate student advising and retention efforts across the student lifecycle.
•Universities already using Ellucian Banner or Colleague looking to extend their student engagement capabilities with seamless integration.
•Schools with dedicated advising teams that need robust analytics and early alert systems to proactively support at-risk students.

Other considerations

Support Complexity

Implementation is moderately complex, often requiring IT involvement, data migration, and cross-departmental training; ongoing support is best handled by institutions with established IT and advising operations.

Team Structure

Works best with a centralized advising team, IT support staff, and departmental stakeholders who can champion adoption and data-driven workflows.

Volume

Designed to handle large student populations and high advising volumes; smaller institutions may not fully leverage its capabilities or justify the investment.

Company facts

Founded:: 1968
Employees:: 4K+
HQ Location:: Reston, VA, United States

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

Ellucian CRM Advise

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

How does Ellucian CRM Advise integrate with Ellucian Banner or Colleague?

What early alert and intervention features are available?

Can CRM Advise be customized for different departments or advising models?

What reporting and analytics capabilities does CRM Advise offer?

Is there mobile access for advisors and students?

How does CRM Advise support FERPA and data privacy compliance?

What is required for implementation and onboarding?

Can CRM Advise integrate with third-party learning management systems (LMS)?

What types of communication tools are included?

How scalable is CRM Advise for growing institutions?

Are there recent updates or new features worth noting?

What competitive advantages does CRM Advise offer over generic CRMs?