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Digital transformation is the process by which service providers aim to enhance technology, processes and the effectiveness of their personnel in order to compete and win in today's rapidly changin...
Netcracker's Digital Transformation Solutions are purpose-built for large telecommunications providers and complex service organizations looking to overhaul legacy systems, modernize operations, and accelerate time-to-market for new digital services. The platform stands out for its deep telco domain expertise, robust cloud-native architecture, and end-to-end support for BSS/OSS transformation, but it's not a plug-and-play solution—expect significant implementation effort, change management, and a heavy reliance on Netcracker's professional services. This is not a fit for SMBs or companies without mature IT and operations teams; the real value comes when you need to orchestrate massive, multi-system transformations at scale. Pricing is enterprise-level and highly customized, so the ROI is best realized by organizations with complex needs and the resources to support a long-term transformation journey.
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Implementation is complex, typically requiring multi-phase projects, extensive integration, and ongoing vendor support; expect a high-touch engagement model with dedicated project management.
Best suited for organizations with established IT, operations, and transformation teams, plus executive sponsorship and cross-functional project leadership.
Designed for high transaction volumes, multi-million subscriber bases, and global operations; overkill for smaller or regional providers.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information