911 Tech Facility Management

Overview

911 Tech develops cloud-based public safety software for police, fire, EMS and public works designed to eliminate paper forms.

Archie's take

911 Tech Facility Management is purpose-built for public safety agencies—think police, fire, EMS, and public works—looking to digitize and streamline their facility and asset management processes. Its standout feature is the complete elimination of paper forms, which is a game-changer for agencies still bogged down by manual, error-prone workflows. The platform is highly specialized, offering modules tailored to the unique compliance, reporting, and operational needs of public safety organizations, but it's not a fit for general commercial facility management. Cost-wise, it's positioned as a value-add for agencies seeking to modernize without the overhead of custom development, but smaller departments may find the implementation and training curve a bit steep if they lack dedicated IT support.

Ideal Customer Fit

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This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.

Company Size

Small

Mid

Enterprise

Best for

•Mid-sized police, fire, or EMS departments seeking to digitize inspections, maintenance, and compliance reporting.
•Municipal public works teams needing centralized, cloud-based management of facilities and assets.
•Agencies transitioning from paper-based processes who require audit trails and regulatory compliance features.

Other considerations

Support Complexity

Implementation is straightforward for agencies with some IT resources, but onboarding requires training for staff used to paper processes; ongoing support is typically needed for updates and compliance changes.

Team Structure

Best suited for organizations with a facilities manager or IT lead to oversee setup, plus buy-in from department heads to drive adoption across teams.

Volume

Handles moderate to high volumes of facility records and maintenance logs; scales well for growing agencies but may be overkill for very small departments with minimal assets.

Company facts

Employees:: 1+
HQ Location:: Arlington Heights, Illinois, United States

Snapshot

Use Case

Conversational support, onboarding, automation

Best for

SaaS, fintech, PLG, high inbound support

Team Size

5-500 agents

Support Channels

Chat, in-app, email, social

Pricing

Contact sales to get pricing information

911 Tech Facility Management

Overview

Archie's take

Ideal Customer Fit

Company Size

Best for

Other considerations

Support Complexity

Team Structure

Volume

Company facts

Snapshot

Use Case

Best for

Team Size

Support Channels

Pricing

FAQs

What types of forms and workflows can 911 Tech Facility Management digitize?

Does 911 Tech integrate with CAD, RMS, or other public safety systems?

How does the system handle regulatory compliance and audit trails?

Is the platform mobile-friendly for field use?

What onboarding and training resources are available?

Can the system manage multiple facilities and asset types?

How does 911 Tech support data security and privacy?

What reporting and analytics features are included?

Is there a minimum agency size or asset volume for effective use?

How often are updates and new features released?

Can permissions and workflows be customized for different departments?

What distinguishes 911 Tech from generic facility management software?