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911 Tech develops cloud-based public safety software for police, fire, EMS and public works designed to eliminate paper forms.
911 Tech Facility Management is purpose-built for public safety agencies—think police, fire, EMS, and public works—looking to digitize and streamline their facility and asset management processes. Its standout feature is the complete elimination of paper forms, which is a game-changer for agencies still bogged down by manual, error-prone workflows. The platform is highly specialized, offering modules tailored to the unique compliance, reporting, and operational needs of public safety organizations, but it's not a fit for general commercial facility management. Cost-wise, it's positioned as a value-add for agencies seeking to modernize without the overhead of custom development, but smaller departments may find the implementation and training curve a bit steep if they lack dedicated IT support.
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This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation is straightforward for agencies with some IT resources, but onboarding requires training for staff used to paper processes; ongoing support is typically needed for updates and compliance changes.
Best suited for organizations with a facilities manager or IT lead to oversee setup, plus buy-in from department heads to drive adoption across teams.
Handles moderate to high volumes of facility records and maintenance logs; scales well for growing agencies but may be overkill for very small departments with minimal assets.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
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