8x8 Communication APIs

Archie's take

8x8 Communication APIs are a strong fit for businesses looking to embed voice, SMS, chat, and video capabilities directly into their apps or workflows without building telecom infrastructure from scratch. The standout here is the breadth of channels and the tight integration with 8x8’s broader UCaaS and CCaaS platforms, making it a compelling choice for organizations already invested in 8x8 or those seeking a unified CX stack. However, the APIs can be overkill for small teams with basic needs, and implementation requires solid developer resources—plus, pricing can get complex at scale, especially if you’re mixing multiple channels. If you need global reach, compliance, and enterprise-grade reliability, 8x8’s offering is hard to beat, but be prepared for a learning curve and ongoing management overhead.