Find the perfect fit
Use Archways to compare 8x8 Communication APIs with alternatives and find the best software for your needs.
8x8 Communication APIs are a strong fit for businesses looking to embed voice, SMS, chat, and video capabilities directly into their apps or workflows without building telecom infrastructure from scratch. The standout here is the breadth of channels and the tight integration with 8x8’s broader UCaaS and CCaaS platforms, making it a compelling choice for organizations already invested in 8x8 or those seeking a unified CX stack. However, the APIs can be overkill for small teams with basic needs, and implementation requires solid developer resources—plus, pricing can get complex at scale, especially if you’re mixing multiple channels. If you need global reach, compliance, and enterprise-grade reliability, 8x8’s offering is hard to beat, but be prepared for a learning curve and ongoing management overhead.
Check if 8x8 Communication APIs is a good fit for your needs
This information is provided by Archways for guidance purposes only. While we strive for accuracy, specific details may need to be confirmed with the vendor.
Implementation requires experienced developers familiar with APIs and cloud communications; onboarding is straightforward for teams with technical expertise but can be challenging for non-technical users.
Best suited for organizations with dedicated IT or development teams, ideally with DevOps and security roles involved for ongoing management and compliance.
Designed to handle high message and call volumes; ideal for businesses expecting to scale communications globally or manage spikes in customer interactions.
Conversational support, onboarding, automation
SaaS, fintech, PLG, high inbound support
5-500 agents
Chat, in-app, email, social
Contact sales to get pricing information